Vehicle Hire Terms & Conditions

These Vehicle Hire Terms & Conditions apply to all campervan bookings made with V1 Campers.

Vehicles and associated equipment are hired to you by V1 Properties Ltd T/A V1 Campers, a company registered in Scotland under company number SC593975, with registered office at Clyde Offices, 48 West George Street, Suite 2/3, 2nd Floor, Glasgow, G2 1BP.

You can contact us by email at info@v1campers.co.uk.

By making a booking with V1 Campers, you agree to these Terms & Conditions.

1. Definitions

For the purpose of these Terms & Conditions:

“We”, “us” and “our” means V1 Properties Ltd T/A V1 Campers.
“You” and “the Hirer” means the person making the booking and entering into the rental agreement.
“Vehicle” means the campervan or motorhome hired by you, including all fixtures, fittings and habitation areas.
“Rental Period” means the agreed period from vehicle pickup to vehicle return.
“Approved Driver” means a driver named on the rental agreement who meets our driver and insurance requirements.
“Associated Equipment” means any equipment included with the vehicle or added to your booking, including but not limited to kitchen equipment, cookware, bedding, towels, outdoor equipment, awnings, sat nav, chargers and any optional extras.
“Security Deposit” means the refundable deposit or pre-authorisation taken in relation to the vehicle, subject to deductions for damage, loss, additional cleaning, fines, fuel, late return or other charges.
“Rental Agreement” means the booking agreement between you and us, including these Terms & Conditions and any driver declaration or check form.

2. Booking & Payment

A non-refundable booking deposit is required to secure your reservation.

Unless otherwise agreed in writing, the booking deposit is £100.

The remaining balance of your booking is due no later than 6 weeks before your hire start date. If the remaining balance is not paid by the due date, we reserve the right to cancel the booking and retain the booking deposit.

If your booking is made within 4 weeks of the hire start date, the full balance may be required before the booking is confirmed.

Payment may be made by card, bank transfer or another payment method approved by us.

3. Cancellation Policy

The £100 booking deposit is non-refundable.

If you cancel your booking more than 4 weeks before the hire start date, 50% of the total booking cost will be payable.

If you cancel your booking within 4 weeks of the hire start date, 100% of the total booking cost will be payable.

We strongly recommend taking out appropriate travel insurance to cover cancellation, disruption or other circumstances that may affect your trip.

4. Driver Requirements

Only Approved Drivers named on the rental agreement are permitted to drive the vehicle.

All drivers must:

• hold a full and valid driving licence;
• have held a full driving licence for at least 3 years, unless otherwise agreed;
• meet the minimum age requirement for the chosen vehicle;
• be authorised by law to drive the vehicle;
• not have been disqualified from driving within the relevant insurance period;
• not have had insurance declined, cancelled, refused or subject to special terms;
• not have relevant pending convictions or unspent convictions relating to driving under the influence of alcohol or drugs.

Minimum driver ages may vary by vehicle. Please check the specific vehicle page before booking. Where applicable, Berty has a minimum driver age of 25, while other vehicles may allow approved drivers aged 21 or over, subject to insurance approval.

All Approved Drivers must provide the required identification, licence information and supporting documents before or at pickup.

5. Insurance

Where insurance is provided by us, your hire is subject to the terms, conditions and limitations of our insurance policy.

Only Approved Drivers named on the Rental Agreement are insured to drive the vehicle.

You are responsible for any applicable insurance excess, damage, loss or liability not covered by insurance.

Please note that insurance may not cover certain types of damage, including but not limited to:

• awning damage;
• overhead damage;
• interior damage;
• damage caused by negligence or misuse;
• damage caused while the vehicle is driven by an unauthorised driver;
• damage caused while in breach of these Terms & Conditions.

You are responsible for any loss, damage or cost arising from misuse of the vehicle or breach of these Terms & Conditions.

6. Security Deposit

A security deposit or pre-authorisation may be required before the vehicle is released.

Unless otherwise agreed, the standard security deposit and insurance excess is £1,500. Where four adults are travelling, the security deposit and insurance excess may increase to £2,000.

The security deposit may be used to cover charges including but not limited to:

• vehicle damage;
• interior or habitation damage;
• awning damage;
• overhead damage;
• missing or damaged equipment;
• additional cleaning;
• late return charges;
• fuel charges;
• parking fines, penalties or road traffic charges;
• recovery costs;
• any other cost arising from your use of the vehicle.

The vehicle will be checked after return as part of our vehicle preparation process. Any damage, missing items or additional charges identified after return may be deducted from the security deposit.

7. Vehicle Pickup

Unless otherwise agreed in writing, the standard collection window is 10:00am to 12:00pm.

All Approved Drivers must be present at pickup and must bring their full valid driving licence and any required supporting identification.

At pickup, you must inspect the vehicle and complete the relevant check form. If no defect is reported at pickup, the vehicle will be deemed to have been accepted in good condition.

If you arrive late for collection, additional charges may apply where staff are required to remain beyond the agreed collection window.

If you are unable to collect the vehicle before 8:00pm on the agreed pickup date, collection may be moved to the following day. In this case, no refund or hire extension will be due.

8. Vehicle Return

The vehicle must be returned at the agreed date, time and location.

The vehicle must be returned in the same condition as it was collected, allowing for fair wear and tear.

You must return the vehicle:

• clean and tidy;
• with all rubbish removed;
• with all kitchen equipment cleaned and stored correctly;
• with the same fuel level as at pickup;
• with all associated equipment returned;
• with the grey water tank and toilet cassette emptied and rinsed, where applicable.

If the vehicle requires excessive cleaning, a cleaning charge may be applied.

If the vehicle is returned late, a late return charge of £95 per hour including VAT may apply until the vehicle is returned and available for use.

9. Fuel, Gas, Waste & Cleaning

The vehicle will be supplied with a full tank of fuel and must be returned with a full tank of fuel.

Failure to return the vehicle with the correct fuel level may result in a service charge of £25, plus the cost of refuelling.

Where a gas bottle is supplied and empties during your hire, you should replace it at the nearest suitable supplier and retain proof of purchase for reimbursement, unless otherwise agreed.

If the grey water tank or toilet cassette is not emptied and rinsed before return, a charge of £75 may apply.

If excessive cleaning is required, a cleaning charge of £195 may apply.

10. Use of the Vehicle

During the Rental Period, you agree to:

• use the vehicle only in Great Britain unless we have given written permission otherwise;
• drive responsibly and in accordance with the law;
• keep the vehicle locked and secure when unattended;
• maintain the vehicle in a clean and roadworthy condition;
• check and maintain oil, coolant, screen wash, tyre pressures and AdBlue where required;
• notify us immediately of any fault, damage, accident or issue;
• not overload the vehicle;
• not carry more passengers than the number of seatbelts available;
• not use the vehicle for commercial use, racing, competitions or unlawful purposes;
• not allow anyone other than an Approved Driver to drive the vehicle;
• not take the vehicle onto beaches, through floodwater, rivers, streams, closed roads, restricted roads or unsuitable off-road areas.

You must not sell, lend, re-hire, modify, alter or deface the vehicle.

11. Accidents, Damage & Breakdowns

You must inform us immediately of any accident, damage, theft, loss, breakdown or suspected fault.

In the event of an accident, you must:

• obtain the names, addresses and details of all parties involved;
• obtain witness details where possible;
• notify the police where required;
• protect the vehicle from further damage;
• complete any accident report forms required by us or our insurer.

You must not admit liability or settle any claim without our permission.

You are responsible for any costs, excesses, penalties or charges arising from damage, misuse, accidents or breach of these Terms & Conditions.

If the vehicle becomes unavailable through no fault of your own, we will use reasonable efforts to provide a replacement vehicle. If we are unable to provide a suitable replacement, you may be entitled to a refund for the unused part of your hire, subject to investigation and confirmation that the issue was not caused by misuse or damage.

12. Pets

Pets are only allowed where a pet-friendly booking has been made and approved by us.

If you bring a pet, you agree that:

• pets must not be left unattended in the vehicle;
• pets must not be allowed directly on soft furnishings, seats or beds without protection;
• the vehicle must not require additional cleaning due to pets;
• you are responsible for any damage or cleaning caused by pets.

A pet cleaning surcharge may apply.

If evidence of pets is found in a non-pet-friendly booking, an additional charge may apply and we may treat this as a breach of contract.

13. Smoking & Vaping

All V1 Campers vehicles are strictly no-smoking and no-vaping.

If we reasonably suspect smoking or vaping has taken place inside the vehicle, a cleaning charge of £295 may apply.

14. Fines, Penalties & Charges

You are responsible for all fines, penalties, tolls, parking charges, road traffic offences, congestion charges, low emission zone charges and other costs incurred during your Rental Period.

If we receive a fine, penalty or charge relating to your hire, we may pass your details to the relevant authority and/or recover the cost from you.

15. Optional Extras & Associated Equipment

Any optional extras or associated equipment must be returned in the condition they were supplied.

You are responsible for loss, theft or damage to any associated equipment during your hire.

Charges may apply for damaged, missing or heavily soiled items.

16. Our Right to Cancel or Terminate

We reserve the right to cancel or terminate your booking where we believe it is necessary to do so.

This may include, but is not limited to:

• false or misleading information being provided;
• failure to meet driver or insurance requirements;
• failure to provide required documentation;
• suspected misuse of the vehicle;
• breach of these Terms & Conditions;
• non-payment;
• damage or unsafe use of the vehicle.

Where we cancel due to your breach of these Terms & Conditions, no refund may be due.

17. Force Majeure

We will not be liable for failure to provide the vehicle where we are prevented from doing so by circumstances beyond our reasonable control, including but not limited to fire, flood, accident, mechanical failure, strike action, severe weather, road closure or other events outside our control.

18. Limitation of Liability

We are not liable for indirect or consequential losses arising from the hire of the vehicle, except where liability cannot legally be limited.

Nothing in these Terms & Conditions limits or excludes liability where it would be unlawful to do so.

19. Data Protection

We process personal information in connection with enquiries, bookings, rental agreements, driver checks, insurance, payment and vehicle hire administration.

For more information about how we collect, use and store your personal data, please see our Privacy Policy.

20. Governing Law

These Terms & Conditions and any Rental Agreement are governed by the laws of Scotland.

The courts of Scotland shall have exclusive jurisdiction in relation to any dispute or claim arising from these Terms & Conditions or the Rental Agreement.

21. Contact

If you have any questions about these Terms & Conditions, please contact:

V1 Campers
V1 Properties Ltd
Clyde Offices
48 West George Street
Suite 2/3, 2nd Floor
Glasgow
G2 1BP

Email: info@v1campers.co.uk