Privacy Policy
Privacy Policy
V1 Properties Ltd T/A V1 Campers understands that your privacy is important. We are committed to protecting and respecting your personal information.
This Privacy Policy explains when and why we collect personal information, how we use it, who we may share it with, how long we keep it and how we keep it secure.
By using this website, contacting us or making a booking, you agree to the terms of this Privacy Policy.
We may update this Privacy Policy from time to time. Please check this page occasionally to ensure you are happy with any changes.
1. Who We Are
This website is operated by V1 Properties Ltd T/A V1 Campers.
You can contact us by email at:
Or by writing to:
V1 Properties Ltd
Clyde Offices
2nd Floor
48 West George Street
Glasgow
G2 1BP
2. What Information We Collect
We collect personal information when you contact us, make an enquiry, use our website, make a booking, telephone us, visit our office or use any online chat or booking facility.
The information we collect may vary depending on whether you are making an enquiry, placing a booking or completing a rental agreement.
At enquiry stage, we may collect:
- your name;
- email address;
- telephone number;
- age;
- issuing country of your driving licence;
- details of your trip or enquiry.
During the booking process, we may collect:
- full name;
- address;
- date of birth;
- nationality;
- contact details;
- booking details;
- payment information;
- similar details for any additional drivers or people included in the rental agreement.
At the time of rental, we may collect:
- occupation;
- proof of address;
- alternative identification;
- driving licence details;
- copies of required documents;
- driver declaration information;
- insurance-related information;
- vehicle check information.
Where relevant, we may also collect information relating to accidents, incidents, insurance claims, fines, penalties, vehicle tracking or location data, and communications between you and us.
3. How We Use Your Information
We use your personal information to:
- respond to enquiries;
- contact you about your booking;
- process and manage bookings;
- complete rental agreements;
- verify driver eligibility;
- provide online booking services;
- take payment and manage balances;
- carry out our contractual obligations;
- provide customer support;
- notify you of changes to our services;
- ask for feedback or reviews;
- manage insurance, claims, incidents or disputes;
- protect our vehicles, customers, business and legal rights;
- comply with legal and regulatory obligations.
Where you have opted in, we may also use your details to send marketing updates, special offers, news and relevant information about V1 Campers.
4. Legal Basis for Processing
We process your personal data where it is necessary to:
- take steps before entering into a contract with you;
- perform a contract with you;
- comply with legal obligations;
- protect our legitimate business interests;
- protect our property, vehicles and customers;
- manage insurance and legal claims;
- send marketing communications where you have given consent.
You may withdraw marketing consent at any time by contacting us at info@v1campers.co.uk.
5. Marketing
We will not contact you for marketing purposes unless you have given your consent.
If you have opted in to receive updates from V1 Campers, we may use your email address to send information about our services, news, updates, offers or changes to the website.
You can opt out of marketing emails at any time by emailing:
6. Who Has Access to Your Information
We will not sell or rent your personal information to third parties.
We will not share your information with third parties for their own marketing purposes.
We may share information with trusted third parties where required to provide our services, process payments, manage bookings, support our website, meet legal obligations, protect our assets or administer insurance claims.
This may include:
- payment processors;
- website and booking system providers;
- insurers;
- legal or professional advisers;
- fraud prevention organisations;
- police, HMRC, local councils or other authorities where legally required;
- DVLA, where required for audit or legal purposes;
- third-party call recording or communication providers;
- any organisation involved in the sale, restructuring or transfer of our business or assets.
Where third parties process your data on our behalf, they are required to keep it secure and only process it in line with our instructions.
7. Payments
When you make a payment through our secure online payment system, your payment may be processed by a third-party payment provider.
These providers specialise in the secure capture and processing of credit and debit card transactions.
We do not store full payment card details on our website.
If you have questions about a payment, please contact us at info@v1campers.co.uk.
8. Insurance Claims & Incidents
If you make or are involved in an insurance claim relating to a V1 Campers vehicle, we may need to collect and process information about the accident or incident.
This may include:
- accident details;
- third-party information;
- witness information;
- medical information where relevant;
- photographs;
- repair information;
- insurance correspondence.
This information may be shared with our insurers, legal advisers, claims handlers and other relevant parties.
We may keep insurance claim information for up to 7 years in line with regulatory and legal requirements.
9. Data Retention
We review our data retention periods regularly and only hold personal data for as long as necessary for the relevant activity.
We may retain information for longer where required by law, contract, insurance, accounting, dispute resolution or legitimate business purposes.
Where information is no longer required, we will securely delete or anonymise it.
10. Your Rights
You have the right to request a copy of the personal information we hold about you.
You may also ask us to correct, update or remove your personal information, subject to any legal, contractual or legitimate business reason for retaining it.
To make a request, please contact:
If you ask us to delete your information, we will do so where it is not needed for the completion of a contract, legal obligation, insurance matter, dispute or other lawful reason.
11. Data Security
We take appropriate steps to protect your personal information.
However, please be aware that transmission of information over the internet is not completely secure. Although we do our best to protect your personal data, we cannot guarantee the security of data transmitted to us electronically.
Once we receive your information, we use procedures and security measures designed to restrict unauthorised access.
12. Data Storage & Transfers
We store data on secure servers.
Some of our third-party service providers may operate outside the UK or European Economic Area. Where this happens, we will take appropriate steps to ensure your personal information remains protected in line with this Privacy Policy.
13. Cookies
Like many websites, the V1 Campers website uses cookies.
Cookies are small pieces of information stored on your device to help the website recognise you, improve functionality and understand how visitors use the site.
Cookies may be used to:
- improve website performance;
- remember preferences;
- analyse website traffic;
- understand visitor behaviour;
- improve user experience.
The main analytics tool used may include Google Analytics.
Google Analytics cookies collect anonymous information about how visitors use the website, including the number of visitors, how visitors reached the website and which pages were visited.
You can switch off cookies by adjusting your browser settings. Please note that disabling cookies may affect website functionality.
14. Links to Other Websites
Our website may contain links to other websites.
This Privacy Policy applies only to the V1 Campers website. We are not responsible for the privacy policies, content or practices of other websites, even where you access them through links on our website.
We recommend reading the privacy policy of any external website you visit.
15. Social Media
Our website may include features that allow you to share or follow content through third-party social networks.
If you interact with these features, the relevant social network may collect information about you. This information may become publicly available depending on your settings and the platform’s privacy practices.
We do not control the privacy policies or practices of third-party social networks. You should read their privacy policies carefully.
16. Children Aged 16 or Under
We are committed to protecting the privacy of children.
If you are aged 16 or under, please obtain permission from a parent or guardian before providing us with personal information.
17. Changes to This Privacy Policy
Any changes we make to this Privacy Policy will be posted on this page.
Where appropriate, we may notify you by email.
This Privacy Policy was last updated in July 2026.
18. Contact Us
If you have any questions about this Privacy Policy or how we handle your personal data, please contact:
V1 Properties Ltd T/A V1 Campers
Clyde Offices
2nd Floor
48 West George Street
Glasgow
G2 1BP
Email: info@v1campers.co.uk